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Naturopath in Burnaby and Virtual Care Across BC | Dr. Mélanie DesChâtelets, ND

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August 1, 2025 By Dr Mélanie DesChâtelets, ND

August 1st 2025 Update


Hi there,

If you’ve ever gone through a software switch—or any big life transition—you know the middle part can get a little… chaotic.

That’s been me and Nicole this month with our big move.
Nicole (our incredible office manager) has been deep in the weeds helping this rollout happen—so if you’ve connected with her recently, feel free to send a virtual high-five. She’s been amazing.

Here’s what’s changing and what it means for your care:


✅ One Patient Portal, Finally

Starting August 1st, everything will now run through Practice Better.

We’re officially saying goodbye to Outsmart.
No more switching between systems—just one secure place for your appointments, notes, protocols, and messages.


🔁 New Care Structure (Begins Sept 1)

After 13+ years in practice, one thing is clear: real progress comes from structure and consistency—not one-off visits.

Starting September 1st, we’re introducing a new two-phase care model that’s more strategic and transparent. It gives you a clearer understanding of what to expect, what it costs to get going, and how we’ll keep building momentum.

Bonus: We can now offer direct billing to many insurance providers (details below).


PHASE 1: INITIAL CLARITY FRAMEWORK

~The first 3 visits across 60 days to build your foundation and implement our Wellness MethodTM Systematically.

Discovery Session (up to 60 min)
→ Deep dive into your health history, symptoms, and goals
$280

Foundation Session (up to 45 min)
→ Review labs, refine lifestyle habits, create a care plan
$220

Integration Session (up to 30 min)
→ Troubleshoot roadblocks, build momentum
$150

✅ We’re here for people who are ready to commit to that first three-visit phase—because that’s where the real foundation gets built. But let’s be clear: There’s no payment upfront, no locked-in packages, and no fine print. You’re billed as you go—visit by visit. There’s zero risk on your end. It’s on us to deliver an experience that feels supportive, strategic, and actually helpful. Each visit is billed individually and remains eligible for direct billing and extended health coverage.


PHASE 2: ONGOING CONTINUITY CARE

Tailored follow-ups at a pace that makes sense for your goals

Rapid Focus (up to 15 min) – $69
Momentum Appointment (up to 30 min) – $136
Strategy Appointment (up to 45 min) – $207
Extended Strategy (up to 60 min) – $257

✅ Also eligible for direct billing and extended health coverage.


💳 Want Us to Bill Insurance Directly?

We can now bill many insurers directly—but there’s one step:

👉 Your provider requires this form to be filled out before your appointment.
Complete it here:
https://www.drdeschat.com/insurance-direct-billing-onboarding/

If it’s not filled out in advance, payment will be due at your visit.
We accept e-transfer, VISA, or Mastercard.


Why This Change?

Because your care should feel:

✔️ Supportive, not rushed
✔️ Clear, not confusing
✔️ Momentum-building, not one-off

This model brings more structure without pressure—and better outcomes without burnout. For both of us.


Already Booked?

  • Appointments before Sept 1 will be charged at the current rates.
  • New fees apply starting Sept 1.

If you’d like to move a September visit into August, reach out to Nicole before those spots fill up.


❤️ Need Support?

We’ve set aside a few scholarship appointments each month for those experiencing temporary financial hardship.

They’re not bookable online, but if that kind of support would help, please connect with Nicole and she’ll walk you through the next steps.


Thanks for sticking with us through this transition. The goal is simple: better care, clearer systems, and support that actually works—for you.

Filed Under: Uncategorized

About Dr Mélanie DesChâtelets, ND

Dr Mélanie DesChâtelets is a naturopathic doctor servicing British Columbia via Telemedicine and in Brentwood, Burnaby. She has a special interest in women & hormonal health concerns as well as digestive health concerns. She's the author of "Rock Your Life Pak". You can get yours here

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Phone:

604. 200. 7856

Address:

900-2025 Willingdon Ave, Burnaby (Brentwood), BC V5C 0J3

About Dr Melanie

Naturopathic Doctor offering consulting, specialty lab tests, professional grade supplements and dedicated wellness programs to BC residents via telemedicine, with offices in Burnaby – since 2010.

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