To Book Or Change Appointments
#1: Preferred method is online here.
See the entire schedule and book when convenient for you. Instant appointment confirmation.
#2: When necessary: Call 604.200.7856.
Our team will be happy to help. They will submit an appointment request on your behalf and the appointment will be confirmed within 48hrs.
Please note 48 hr cancellation policy in effect. Any appointment canceled with less than 48hrs notice will incur the original cost of the appointment. We have heart, if you have an extenuating circumstance give us a shout. But please understand we typically have a waitlist and a last minute cancellation would have otherwise been filled by another patient.
To View Your Clinical Patient Portal & Treatment Plans
Post-September 1 2018: Log-in here
This is the place for the message center, consents, handouts, intake forms and more.
Our email policy here.
How to Join Your Secure Video Telemedicine Visit
Keep an eye out for an email to be received the morning of your appointment with:
Subject: Appointment with Dr. Melanie DesChatelets
No account creation necessary simply click on the blue box within that email called JOIN. This is your private and secure link. Livecare FAQs.
Archives (Pre September 1st 2018)
For billing history: Login to Your JaneApp Account here: Spring Medical Centre or Call Directly at 604.428.1363
For historical clinical handouts and treatment plans via CHARM: Login here