Here’s an orientation so that you can find the home of what you are looking for. We work with two platforms Outsmart & Better. You’ll receive invitations to create both patient portals after your initial visit.
OutSmart Portal
Works on Google Chrome Browser
First Time? Create an account (1x step)
#1 Look for an email after the initial visit Subject: Patient Portal Access Link
#2 Click Link & Follow steps within the email
The Outsmart patient portal is a convenient way for you to access:
Treatment recommendations
Your recommendations will appear under the document section. This is where you find the treatment plan we have discussed at your visit.
Handouts
The handouts we have shared with you will appear under the document’s header.
Labs
Both Laboratory Requisitions (the page you need to go the lab) and Laboratory Results once reviewed with Dr. Mélanie will appear under the document section
Appointment rescheduling
To reschedule upcoming appointments. Minimum 48 hrs required.
Receipt/Invoices/Appointment Confirmations
These will be automatically emailed to you from Outsmart.
Think place to be for medically related things.
Better by Practice Better Portal
Better by Practice Better Portal Login
Work on ANY Browser or Smartphone App
First Time? Create an account (1x step)
#1 Look for an email after the initial visit Subject: Join Mélanie DesChâtelets on Practice Better
#2 Click on the button “Activate My Account”
The Better patient portal is a convenient way for you to access:
Food & Lifestyle Journals
You can scan or take pictures of their favourite foods and add entries with just a couple of taps.
Messaging & Alerts
Instant Alerts and Secure Messaging shortcuts to make it easier to stay connected and accountable.
Telehealth Video
1 hour prior to your appointment the link for your telemedicine appointment will appear in the app
Courses/Programs
Join a course or program (coming soon).
Think place to be for communication & coaching-related things.
The Rock Your Life Bundle
It Includes 3 PDF Resources I Created To Help You Get On Track FAST: The Minimalist Guide To Supplements The 4 Step Roadmap to Treating Your Gut For Good The Kitchen Super Pak
FAQs
How Easy Is It To Connect to A Secure Video? For Computers/Laptop
Step 1: Check your email
Keep an eye out for an email to be received 1hr prior to your appointment with:
Subject: Appointment with Dr. Melanie DesChatelets
From: "Dr Mélanie DesChâtelets, BSc(h), ND" <notifications@practicebetter.io>
Or if you have the Better by Practice Better Portal setup. Login to you account and 1hr prior to your appointment you'll see the link in upcoming appointment.
Step 2: At The Time Of Your Appointment Click Blue Link
At the time of your appointment click on the blue link within this email " join the session using Zoom ". This is your private and secure link and will automatically open in the Zoom app on your smartphone/tablet.
For instruction on how to join from a laptop/computer. Check the FAQs.
Step 3: System Check At Anytime
Nervous the connection might not work? Prior to your visit, test your computer setup and internet connection in the location you will attend the visit. If you are like most people you'll have the reassurance that your system meets all requirements and that your internet is fast enough for the visit.
Alternative way if you are a current patient and have the Better by Practice Better Patient Portal Setup
1 hour prior to your appointment time, your secure zoom link and appointment will appear under the tab upcoming appointments on both the web version and app version. Login here.
How Easy Is It To Connect To Secure Video? For Smartphones/Tablets
Step 1A: First Time Only On New Tablet/Smartphone Device
Download the Zoom App on the tablet or smartphone device you will be using.
Step 1B: Check your email from the device you will be using
Keep an eye out for an email to be received 1hr prior to your appointment with:
Subject: Appointment with Dr. Melanie DesChatelets
From: "Dr Mélanie DesChâtelets, BSc(h), ND" <notifications@practicebetter.io>
Step 2: At The Time Of Your Appointment Click Blue Link
At the time of your appointment click on the blue link within this email " join the session using Zoom ". This is your private and secure link and will automatically open in the Zoom app on your smartphone/tablet.
For instruction on how to join from a laptop/computer. Check the FAQs.
Step 3: System Check At Anytime
Nervous the connection might not work? Prior to your visit, test your computer setup and internet connection in the location you will attend the visit. If you are like most people you'll have the reassurance that your system meets all requirements and that your internet is fast enough for the visit.
Understanding Extended Health Insurance & Health Saving Account
Most extended health benefits insurance or Health saving accounts offer some coverage for naturopathic medicine. Most frequently naturopathic appointment and laboratory testing are covered. Individualized supplement prescriptions are rarely covered under extended health plans. This is a general guideline, every plan is different, please inquire directly with your insurance provider to see what coverage you are eligible for.
All payments will be received at the time of service, and a receipt will be given so that you can submit independently to receive your eligible reimbursement.
What Kind Of Laboratory Testing Is Available
Dr. Mélanie can order conventional lab tests available through your local Lifelabs. For example, to check for anemias, thyroid conditions, hormonal conditions, cardiovascular risk factors, fertility workups and more.
Dr. Mélanie can also order more specialized functional & naturopathic testing through a variety of labs in North America.
For example:
Comprehensive Hormones Testing
Comprehensive Stool Testing
Small Intestinal Bacterial Overgrowth Testing
Food Sensitivity & Intolerance Testing
Are you curious if Dr. Mélanie offers a specific laboratory test? Contact us, and we will let you know.
Most lab testing is covered through extended health plans & health saving plans. Inquire with your insurance company for individualized
Assessing Historical Information Prior To September 1st 2018
For billing history: Login to Your JaneApp Account here: Spring Medical Centre or Call Directly at 604.428.1363
For historical clinical handouts and treatment plans via CHARM: Login here
How To View Your Clinical Patient Portal & Treatment Plans
How To Assess Your OutSmart Patient Portal
This is the location to find:
- Consent & Intake Questionnaires
- Shared Handouts
- Treatment Plans
- To Reschedule An Appointment
Log-In Here
One Time Set-Up Only: To Have Full Access to this information you will need to enter access code provided by Dr Mélanie. Don't have one? Ask for one here.
_______________________________________________________
How To Assess Your Better by PracticeBetter Patient Portal
This is the location to find:
- Nutrition, Lifestyle & Mood Journals
- Secure Chat with Dr Mélanie
- Supplement Treatment Plan
- Ability to securely upload documents to share
- Link to your Telemedicine Appointment (will appear 1 hour prior to the appointment)
Login here or Download app for your smartphone here
_______________________________________________________
To Book Virtual Video Appointment Go Here
To Book An In-Person Appointment Contact-Us Here
Looking for something prior to September 1 2018. See FAQ on assessing historical info.
Booking Or Changing An Appointment
#1 Instant Booking
For Virtual Video Appointment Book online here.
See the entire schedule and book when convenient for you. Instant appointment confirmation.
#2: Appointment Request
For Virtual Appointment or in-person appointment, request contact us.
Please specify preferred week, preferred day of the week Wed, Thur or Sat and acceptable time frames. Our team will be happy to help. The appointment will be confirmed within 48hrs.
For example, the week of September 10-14, On Wednesday anytime after 2pm or between 10am-2pm
#3: Call 604.200.7856.
Our team will be happy to help, they will submit an appointment request on your behalf, and the appointment will be confirmed within 48hrs.
Cancellation Policy
Please note 48 hr cancellation policy in effect. Any appointment cancelled with less than 48hrs notice will incur the original cost of the appointment. We have a heart if you have an extenuating circumstance give us a shout. But please understand we typically have a waitlist and a last minute cancellation would have otherwise been filled by another patient.
To cancel an upcoming appointment or view your treatment plan: Go Here
How To Contact Dr. Mélanie
Have a quick question for me? I'm here to help, here are some guidelines to best understand which is your best option. Check out our email/chat policy here.
For prospective patients: Contact me via email here or if you would prefer to chat schedule a complimentary meet the doctor visit here.
For current patients: Contact me via email (unsecure) here or if you have your Better patient portal setup, login to send me a secure chat message. Or leave a message with my reception team and I will get back to you when I can 604.200.7856.