Here’s an orientation so that you can find the home of what you are looking for. We work with two platforms, Outsmart & Better. You’ll receive invitations to create both patient portals after your initial visit.
Outsmart Portal
Works on Google Chrome Browser
First Time? Create an account (1x step)
#1 Look for an email after the initial visit Subject: Patient Portal Access Link
#2 Click Link & Follow steps within the email
The Outsmart patient portal is a convenient way for you to access:
Treatment recommendations
Your recommendations will appear under the document section. This is where you find the treatment plan we have discussed at your visit.
Handouts
The handouts we have shared with you will appear under the document’s header.
Labs
Both Laboratory Requisitions (the page you need to go the lab) and Laboratory Results once reviewed with Dr. Mélanie will appear under the document section
Appointment rescheduling
To reschedule upcoming appointments. Minimum 48 hrs required.
Receipt/Invoices/Appointment Confirmations
These will be automatically emailed to you from Outsmart.
Think place to be for medically related things.
Better Portal
Work on ANY Browser or Smartphone App
First Time? Create an account (1x step)
#1 Look for an email after the initial visit Subject: Join Mélanie DesChâtelets on Practice Better
#2 Click on the button “Activate My Account”
The Better patient portal is a convenient way for you to access:
Food & Lifestyle Journals
You can scan or take pictures of their favourite foods and add entries with just a couple of taps.
Messaging & Alerts
Instant Alerts and Secure Messaging shortcuts to make it easier to stay connected and accountable.
Telehealth Video
1 hour before your appointment, the link for your telemedicine appointment will appear in the app
Courses/Programs
Join a course or program (coming soon).
Think place to be for communication & coaching-related things.