I have great news, I have recently switched to a new secure electronic medical record system that is equipped with a patient portal. This means all our email conversations will be linked to your medical chart which is one of my legal requirements. More efficient use of my time means more time to create better things for you in the long run.
I’d also like to take this moment to clarify my email policy. As much as I absolutely love what I do and desire to communicate promptly to emails the volume has become non sustainable. I’ll be enforcing clearer boundaries and clearer definitions of email types.
This type of email should require less than 2 minutes of my time to respond. They are often an email to clarify a past treatment protocol or ease anxiety over a quick and specific concern relating to a topic we’ve previously discussed. They do not introduce new concerns or elaborate progress on symptoms.
They are non-emergent and a response time within 72hrs will be attempted. I will schedule a block of time to address patient portal emails 2-3 times a week, sometimes less when on holidays and at conferences.
Consultation Emails (normal fees apply)
Email that communicate a new concern or the progression of an old concern discussed will be subject to regular consultation fees. I will respond and make this clear before hand and we can decide to proceed with a response via email consult, telephonic consult or in person consult. In many situations email are not a fair way to assess a situation, it’s almost impossible for me to give you a very responsible recommendations without the ability to ask clarifying questions etc.
They are non-emergent and a response time within 72hrs will be attempted. I will schedule block of time to address patient portal emails 2-3 times a week, sometimes less when on holidays and at conferences.
Administrative questions or non-threatening emergency in which a response of less than 72hrs is required.
Questions regarding appointment, supplements are often best taken care of with our office manager.Please call at 604.200.7856. If you have an issue that is pressing and a response time of 72hrs is not acceptable please call the office and they will do their best to arrange a meeting prior. If it is an emergent situation please do not delay care and go to your nearest walk-in and or emergency centre.
Thank you so much for you support and hope you find the patient portal of value! I certainly think it takes collaborative care to the next level.
PS: My email email@example.com will be mainly used for new patient inquiries and individuals who do not yet have a patient portal. If you are making a referral you may share this email address so I can respond to any inquiries.