Hey,
For a long time I’ve had a vision for an improved & novel model of care. The kind of care that keeps education, accountability and staying in touch front and center stage. When those 3 things come together magic happens. I’ve done the best that I could within the limitations of the current model but I have a vision for better and ideas on how I can make that happen. An abrupt change in the conditions of my rental agreement at Spring Medical Centre at a time when I am, oh, so, pregnant is the push I needed to take the leap. Oh! Yes, I am excitedly pregnant 🙂 So as the saying goes when life throws you lemons make lemonade?! I am taking quick action to new a model which aligns with my greater vision and will serve you even better.
This is excellent news for most of you, because my consultations will all be done virtually as of September 1 2018 (with the exception of a few days a month in office availability at Solo District Regus Offices across the street). As long as you are a BC resident, you no longer have to leave your house in the middle of winter to come and see me … you can stay in your pajamas in your living room. Caregiver arrangements for your children? Much easier. How about a visit during a work break so you can free up your evenings and weekends. I will take a brief maternity leave but this model will allow me to return to work much sooner than I previously anticipated. This will allow for continuous care as I understand repeating the “getting to know you process with a new doc” can be frustrating. See the other side of this page for more practical information on what this transition means.
There are a couple of you who won’t be able to benefit from that, or for whom I perform technical skills like trigger point acupuncture or Intravenous vitamin therapy, and if you fit in this boat please reach out to me personally so I can make a personal referral to a colleague I think will be a great fit for your case.
My why. Our biggest asset is our health. Above all else. Time, relationships and money are hard to enjoy if health is holding you back from being the best version of yourself. This is my drive, my passion, and my love. Seeing people feel their best so that they can go and do whatever life is calling them to do at the best of their abilities.
The Practical Nitty Gritty
My phone number: 604.200.7856, you will know be greeted by my virtual customer happiness team (who are currently quickly training). No more wait times, no more unanswered voicemails!
Pre-booked Appointments:
If you have an appointment pre-booked after September 1st 2018. Your appointment will be ported to the new system and you will receive instructions for creating your new account.
To book new follow-up appointments for current patients:
Option A: If you use the same spelling of your name as is found in your charm patient portal, birthdate and address then you should be able to create an account that will link to your imported information.
This OutSmart account will integrate: Billing, scheduling and all clinical information.
Option B: Contact us: If the name isn’t linking or it’s forcing you to create a brand new account. Email-us and we will email you a code for your new patient portal. Then you will be able to book online moving forward.
Option C: Having trouble, call 604.200.7856 and they can help make appointment requests.
Supplement Refills:
For Supplement Refills: Until the end of August 2018, 10% off all supplements purchased at Spring. I will not be reordering so first come first serve. A great time to stock up on your usuals.
All supplement refills will be transitioning online. An online supplement store that will ship direct to your door. If you need a supplement prescription (previously prescribed) please contact me www.drdeschat.com/refill
Working Together With Dr Mélanie Virtually, What To Expect
https://www.drdeschat.com/new-patients/
Video visits where it is most convenient for you. A break at work in your office? The comfort of your home? No waiting, no parking, no traffic. Just more personalized and efficient care.
- Accessible via your laptop, tablet or phone. Powered by Secure Video platform MEDEO
- Access for BC residents exclusively with a licensed BC Naturopathic Doctor
- Covered by Extended Health Insurance
- Lab requisitions sent to your local lab
- Prescriptions sent to your local pharmacy