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Hi there,

If you’ve ever gone through a software switch—or any big life transition—you know the middle part can get a little… chaotic.

That’s been me and Nicole this month with our big move.
Nicole (our incredible office manager) has been deep in the weeds helping this rollout happen—so if you’ve connected with her recently, feel free to send a virtual high-five. She’s been amazing.

Here’s what’s changing and what it means for your care:

✅ One Patient Portal, Finally

Starting August 1st, everything will now run through Practice Better.

We’re officially saying goodbye to Outsmart.
No more switching between systems—just one secure place for your appointments, notes, protocols, and messages.

🔁 New Care Structure (Begins Sept 1)

After 13+ years in practice, one thing is clear: real progress comes from structure and consistency—not one-off visits.

Starting September 1st, we’re introducing a new two-phase care model that’s more strategic and transparent. It gives you a clearer understanding of what to expect, what it costs to get going, and how we’ll keep building momentum.

Bonus: We can now offer direct billing to many insurance providers (details below).

PHASE 1: INITIAL CLARITY FRAMEWORK

~The first 3 visits across 60 days to build your foundation and implement our Wellness MethodTM Systematically.

Discovery Session (up to 60 min)
→ Deep dive into your health history, symptoms, and goals
$280

Foundation Session (up to 45 min)
→ Review labs, refine lifestyle habits, create a care plan
$220

Integration Session (up to 30 min)
→ Troubleshoot roadblocks, build momentum
$150

✅ We’re here for people who are ready to commit to that first three-visit phase—because that’s where the real foundation gets built. But let’s be clear: There’s no payment upfront, no locked-in packages, and no fine print. You’re billed as you go—visit by visit. There’s zero risk on your end. It’s on us to deliver an experience that feels supportive, strategic, and actually helpful. Each visit is billed individually and remains eligible for direct billing and extended health coverage.

PHASE 2: ONGOING CONTINUITY CARE

Tailored follow-ups at a pace that makes sense for your goals

Rapid Focus (up to 15 min) – $69
Momentum Appointment (up to 30 min) – $136
Strategy Appointment (up to 45 min) – $207
Extended Strategy (up to 60 min) – $257

✅ Also eligible for direct billing and extended health coverage.

💳 Want Us to Bill Insurance Directly?

We can now bill many insurers directly—but there’s one step:

👉 Your provider requires this form to be filled out before your appointment.
Complete it here:
https://www.drdeschat.com/insurance-direct-billing-onboarding/

If it’s not filled out in advance, payment will be due at your visit.
We accept e-transfer, VISA, or Mastercard.

Why This Change?

Because your care should feel:

✔️ Supportive, not rushed
✔️ Clear, not confusing
✔️ Momentum-building, not one-off

This model brings more structure without pressure—and better outcomes without burnout. For both of us.

Already Booked?

• Appointments before Sept 1 will be charged at the current rates.
• New fees apply starting Sept 1.

If you’d like to move a September visit into August, reach out to Nicole before those spots fill up.

❤️ Need Support?

We’ve set aside a few scholarship appointments each month for those experiencing temporary financial hardship.

They’re not bookable online, but if that kind of support would help, please connect with Nicole and she’ll walk you through the next steps.

Thanks for sticking with us through this transition. The goal is simple: better care, clearer systems, and support that actually works—for you.

Thank you so much for requesting The Empowered Cysters Guide to PCOS Labs! It should be arriving in your inbox within the next 5-10 minutes. 

WHILE YOU WAIT, I HAVE A SPECIAL LIMITED-TIME OFFER FOR YOU

How would you like better periods, balanced moods, and
body confidence on your own terms…

…without being told there is only ONE way?

Grab The PCOS Power Plan for $97 only $37 now.

[Yes, Please!]

It might be hard to believe right now, but I can promise you all these things are possible:

• Take control of your most maddening PCOS symptoms
• Regulate your menstrual cycle without the pill
• Boost your energy and metabolism naturally
• Cut constant cravings and emotional eating
• Confidently choose foods and habits that work for you
• Lower your risk of diabetes, heart disease, or cancer
• Feel comfortable in your body…and skin…and hair
• Feel balanced, energized, and massively productive—ready to chase your great bold dreams!

[I’m In!]

Cyster, let’s get you some relief with…

The PCOS Power Plan

An on-demand workshop to give you a roadmap for PCOS success.

[insert mock-up]

Here’s what we’ll cover:

01. Mindset for PCOS Success 

Most of us know we would feel better if we ate more vegetables but still don’t do it. The gap between knowing and doing is often because of mindset traps. In this module, we’ll discuss how to recognize if your mindset is blocking you from taking control of your PCOS symptoms. 

• Bringing awareness to your mind and mood
• Overcoming common mindset traps
• Giving yourself grace and becoming your own best friend
• PCOS as a catalyst to becoming a better version of you

02. Habits for Hormone Harmony

Many PCOS symptoms respond dramatically to what you do every day, but habits can be hard to make and break! In this module, we’ll cover science-backed ways to consistently make behavioral changes that will ultimately transform your life. 

• The science of small changes
• Recognizing habit triggers
• Substituting better habits
• Choosing your first step

03. PCOS Eating Essentials

Let’s cut through the hype of overcomplicated and restrictive diets. In this module, you’ll discover how to eat in a way that keep your blood sugar balanced and keep you energized throughout the day. 

• Most common pitfalls of popular PCOS diets
• Recognizing food sensitivities
• PCOS-friendly foods and meals
• Eating for joy, nourishment, and love

Plus, to make sure you take action and get results, I’ve added these

BONUS RESOURCES

Bonus 1: PCOS Periods Toolkit

Learn to track even irregular cycles and ovulation and recommended apps to make it simple. 

Bonus 2: PCOS Protein Calculator

Understand your unique protein needs and how to eyeball them—without needing a scale or spreadsheet!

Bonus 3:PCOS Habit Tracker 

Follow this step-by-step guide to implement tiny changes that will add up to massive results. 

[Sign me up!]

This workshop is for every woman trying to make sense of PCOS. 

It’s a good fit for you if…

• You’re recently been diagnosed with PCOS and are scrambling to understand your options 

• You’ve been keeping your symptoms controlled with medications but want a more natural and sustainable solution

• You’ve tried fad diets or “hormone balancing” supplements but nothing that seems to work for other women ever works for you

No matter where you are along your PCOS journey, this workshop will give you a fresh perspective and empower you with information to take your best next step. 

[That’s Me!]

[image of Melanie]

I’ve been there too. 

I’m Dr. Melanie DesChatelets, a Naturopathic Doctor with offices in Burnaby, British Columbia, since 2010. 

I’m also a PCOS Cyster. 

I created this workshop after regulating my own cycles with natural therapies and helping more than a thousand other women do the same. I know what strategies will give you the most bang for your buck and where most people get tripped up along the way. 

The tips and tools I share in this workshop are the most essential and critical actions you can take if you want to turn the dial the most and overcome your symptoms of PCOS. 

I can’t wait to see you on the inside.

[Let’s do this.]

Step 1: Login Into Better App & Select Journals

Step 1: Log in to your Better Practice Account. Click on the sandwich menu in the top right and select Journals

Step 2:

Step 3: Search for a food item or select the bar scanner

Step 4: Enter Quantity & Save To My Foods

Step 5: Add Next Food Item and Repeat